Job ID:  220

Reward: $2000

Main Facts:  The In-Service Investigator investigates system in-service issues and proposes

solutions. They contribute to Customer Satisfaction.

Located in Melbourne, USA

Industry: Aviation & Aerospace

Technical skill 1: debugging skills in C, C++, MySQL, PHP, Java, Linux, Shell Scripting

Required level: 3/3

Technical skill 2:    Python, Perl, XML, Android, Connectivity-Protocols, Cable-TV/Set-TopBox

Required level: 2/3

Technical skill 3:    Serial, Ethernet, IP/MAC addressing, VLANs, broadcast & multicast

Required level: 2/3

Technical skill 4:   Field experience

Required level: 2/3

Technical skill 5:   interpreting mechanical and electrical wiring diagrams

Required level: 2/3

Soft skill 1:    Communication

Required level: 3/3

Soft skill 2:    Team spirit

Required level: 2/3

Company description

Engineer-centric company, focus on innovation. Global leader in safety and security technologies for Aerospace, Ground Transportation, Defence and Security sectors. We are an Equal Opportunity Employer / AA / Minorities / Females / Veterans / Disabled.

Our InFlyt Experience products offer end-to-end solutions that support our customers before, during and after the flight.

Our InFlyt Experience team continues to power the innovation, vision and brilliance needed to deliver a first-class customer experience – so be a part of something big, join us.

Key Role

• Investigations:

o Proactively take ownership of identified issues to analyze, characterize & investigate.

oLeads and runs investigations/actions plans to resolution (in A/C with Field Engineers (RDK), in the Lab, etc.)

o Debug & Develops SW solutions to pursue investigations on Aircraft

o Participates to Generic Engineering and Production product reviews (task team, Product Quality and Reliability review)

o Allocates priorities from a technical perspective

o Supports and assist Hardware level troubleshooting during in-service operations.

• Solution development:

o Leads the fix (SW/HW)for in service issues to resolution

o Debug SW/HW issues and identify/propose/develop solutions.

o Supports the in-service deployment strategy and effectiveness of fixes (SW/HW).

o Reviews proposed design changes and challenging proposed solutions

o Identifies cause and effect relationships, assesses risk associated with different plans of action and generates plans that encompass multiple disciplines to mitigate the risks for the organization.

• Communication:

o Provides visibility on accomplishments and progress on in service issues

o Communicates regularly with field and In-Service Leads assigned to the account

o Publishes reports on highest critically issues.

o Able to represent Thales when working with a customer on technical issues.

o Presents ideas effectively to internal and external personnel

o Can internally justify or explain the rationale for a process or technical change.