Job ID: 220
Main Facts: The In-Service Investigator investigates system in-service issues and proposes
solutions. They contribute to Customer Satisfaction.
Located in Melbourne, USA
Industry: Aviation & Aerospace
Technical skill 1: debugging skills in C, C++, MySQL, PHP, Java, Linux, Shell Scripting
Required level: 3/3
Technical skill 2: Python, Perl, XML, Android, Connectivity-Protocols, Cable-TV/Set-TopBox
Required level: 2/3
Technical skill 3: Serial, Ethernet, IP/MAC addressing, VLANs, broadcast & multicast
Technical skill 4: Field experience
Technical skill 5: interpreting mechanical and electrical wiring diagrams
Soft skill 1: Communication
Soft skill 2: Team spirit
Engineer-centric company, focus on innovation. Global leader in safety and security technologies for Aerospace, Ground Transportation, Defence and Security sectors. We are an Equal Opportunity Employer / AA / Minorities / Females / Veterans / Disabled.
Our InFlyt Experience products offer end-to-end solutions that support our customers before, during and after the flight.
Our InFlyt Experience team continues to power the innovation, vision and brilliance needed to deliver a first-class customer experience – so be a part of something big, join us.
o Proactively take ownership of identified issues to analyze, characterize & investigate.
oLeads and runs investigations/actions plans to resolution (in A/C with Field Engineers (RDK), in the Lab, etc.)
o Debug & Develops SW solutions to pursue investigations on Aircraft
o Participates to Generic Engineering and Production product reviews (task team, Product Quality and Reliability review)
o Allocates priorities from a technical perspective
o Supports and assist Hardware level troubleshooting during in-service operations.
• Solution development:
o Leads the fix (SW/HW)for in service issues to resolution
o Debug SW/HW issues and identify/propose/develop solutions.
o Supports the in-service deployment strategy and effectiveness of fixes (SW/HW).
o Reviews proposed design changes and challenging proposed solutions
o Identifies cause and effect relationships, assesses risk associated with different plans of action and generates plans that encompass multiple disciplines to mitigate the risks for the organization.
o Provides visibility on accomplishments and progress on in service issues
o Communicates regularly with field and In-Service Leads assigned to the account
o Publishes reports on highest critically issues.
o Able to represent Thales when working with a customer on technical issues.
o Presents ideas effectively to internal and external personnel
o Can internally justify or explain the rationale for a process or technical change.